CSV 160 Valve Failure

[vfrpilot]

I installed one of these in 2006, it worked fine until yesterday.

Yesterday I went outside to our well house and found it flooded. After inspecting everything to see what was wrong I found that the CSV160 choke valve had failed. It was spraying water out of the seam where the white half is screwed to the red half.

My question; Is this a common problem or is this a freak accident?

Second question; Is there any kind of warranty on this item or will you offer a discount on a replacement? I will be happy to send you back this one for your inspection.

Thanks

Tom Hennessey
Virginia

[Karen Austin]

If the valve is spraying,  either the diaphragm has failed or it is being pulled apart via a union or a bind in the pipe.  This valve cannot be pulled on from either side or it will pull apart.

Warranty is 12 months from install or 24 months from date code so there is no warranty left on a 2006 model valve.  We would be happy to inspect it if you would like us to determine if there is a problem with the diaphragm or you might try to gently tighten the stainless screws between the two halves to pull them back together but gently is the key word..do not strip them in the process.